Get all your contacts on Glass

by Glass Team Joel K on ‎08-20-2014 02:38 PM

Step 1: Update your MyGlass app (Android version 3.2, iOS version 0.7.0)

Step 2: Check for the latest Glass software update (XE20.1)

Step 3: Check out how contacts on Glass just got way more convenient

 

GlassScreenShot-2014-08-12-10-11-21-AM.png

 

The new MyGlass app is coming along with some upgrades on how your contacts work. If you've got an Android, then you've got access to the new app right now. If you're rockin iOS, then you'll see it in the next week or so. 

 

What’s new with contacts? First off, Explorers have been telling us that when they choose a contact from Glass they’d also like the option to choose how they message them. Now when you tap on one of your contacts, you can swipe between Hangouts, email or SMS - whichever strikes your fancy at that moment.

 

Screen Shot 2014-08-14 at 11.29.37 AM.png

 

What else? Your entire phone address book is now available on Glass thanks to Google Contacts. You can access 20 of your most recent and starred contacts by voice and the rest are just a swipe away. Starring a contact is really easy. Just find them in your phone and click the star. If the star is filled in, then the contact has been favorited.

 

GlassScreenShot-2014-08-14-11-06-02-AM.png

 

If you’ve got an Android phone

 

Once your Glass updates to XE20.1 you’ll be ready to go. All the contacts you previously listed in MyGlass will automatically be starred in Google Contacts. Just go to the People app on your phone and you can edit and star contacts right there.

 

If you’ve got an iPhone

 

To access all your iPhone contacts on Glass, you’ll have to follow a couple quick steps, but don’t worry, we’ve got you covered:

 

1.   Select Contacts from the sidebar of the MyGlass app and click through the contacts setup screens. (There are only a couple.)

 

2.   When you get to the Import contacts screen, select Allow on the pop up asking permission for MyGlass to access your phone’s address book.

 

IMG_2443.jpg

 

3.   The next screen to pop up will show you how to keep your phone’s contacts synced with your Google Account. That way, when you add someone new to your phone’s address book or edit someone’s info, it will update on Glass too.

 

4.   Now that you’re all synced up, you can access and star your contacts through your MyGlass app. Just click the star to the right of their name.

 

Once you’re all set up, your contacts on Glass will update whenever you edit someone on your phone’s address book or add a new contact. So next time you make a new friend and add their number to your phone, you’ll be able to find them on Glass too.



Now you’re all set!

Comments
by Level 8 Gregg L on ‎08-20-2014 02:46 PM

I thought it was getting to be time for another update. Thanks Guys!

by Level 11 Nick S ‎08-20-2014 02:57 PM - edited ‎08-20-2014 02:58 PM

Does this mean iOS users can send messages via SMS?

by Level 9 Roosevelt G on ‎08-20-2014 03:23 PM

thanks Glass. now bring back video calls/hangouts please.

by Level 4 Papa S on ‎08-20-2014 03:28 PM

Fantastic! Thank you, finally! And ditto - video calls back please :smileyhappy:

by Glass Guide Tanner D on ‎08-20-2014 03:33 PM

You're welcome,  @Gregg L ! We'd love to hear your thoughts after you receive the update. :smileyhappy: 

 

@Nick S Great question! This doesn't add the ability to send SMS from Glass when paired to an iOS device. It helps simplify the process of importing your iOS contacts to your Google account, and keeps them synced whenever you make a change or add a new entry. 

by Level 3 José A V on ‎08-20-2014 03:41 PM
So does this mean you must have Glass synced with the MyGlass app in order to access all contacts? If so, then that puts me at yet another disadvantage with my Windows Phone, or their really needs to be a MyGlass app for Windows Phone soon, please!
by Glass Guide Tanner D on ‎08-20-2014 04:26 PM

@José A V No, you should be able to access all your Google account contacts by signing into Gmail within your phone's browser. You can star contacts from here so they'll appear in your contacts list on Glass when you initiate 'Send a message' or 'Make a phone call'. Thanks for adding your suggestion to the Wishlist too! 

by Level 2 Hristo H on ‎08-20-2014 11:02 PM

You should already release it!

by Level 2 Gamer L on ‎08-21-2014 04:49 AM

Can google add an option to Myglass that shows you what percentage you glass is charged at so you can see it on your phone as well ????   Just a suggestion.

by Level 2 Black M on ‎08-21-2014 07:21 AM

When will this be comeing to Windows Phone?

by Level 2 rafael p on ‎08-21-2014 09:34 AM

I can´t update the ios contacts... don´t allow Import contacts screen

 

Thnaks & sorry my english

by Level 3 Ruben Christiaan v ‎08-21-2014 12:29 PM - edited ‎08-21-2014 12:29 PM
by Level 6 A F on ‎08-21-2014 05:41 PM
Thank you. It is a good thing. 10 was too small a number.
by Level 2 Peter B on ‎08-21-2014 07:03 PM

Is there a way to manually check for updates for Glass firmware? 

by Level 2 mal c on ‎08-23-2014 12:42 AM

My glass will only store 10 contacts not 20, also even though Ive made sure the UK symbol is in front its prefixing all my numbers by 01, therefore I cant make any calls from the glass, any idea what I am doing wrong??

by Level 2 mal c on ‎08-23-2014 12:44 AM

I have tried to get help from Google, filled in many contact cards never had one call to resolve this, seriously getting fed up of waiting.


Joel K wrote:

Step 1: Update your MyGlass app (Android version 3.2, iOS version 0.7.0)

Step 2: Check for the latest Glass software update (XE20.1)

Step 3: Check out how contacts on Glass just got way more convenient

 

GlassScreenShot-2014-08-12-10-11-21-AM.png

 

The new MyGlass app is coming along with some upgrades on how your contacts work. If you've got an Android, then you've got access to the new app right now. If you're rockin iOS, then you'll see it in the next week or so. 

 

What’s new with contacts? First off, Explorers have been telling us that when they choose a contact from Glass they’d also like the option to choose how they message them. Now when you tap on one of your contacts, you can swipe between Hangouts, email or SMS - whichever strikes your fancy at that moment.

 

Screen Shot 2014-08-14 at 11.29.37 AM.png

 

What else? Your entire phone address book is now available on Glass thanks to Google Contacts. You can access 20 of your most recent and starred contacts by voice and the rest are just a swipe away. Starring a contact is really easy. Just find them in your phone and click the star. If the star is filled in, then the contact has been favorited.

 

GlassScreenShot-2014-08-14-11-06-02-AM.png

 

If you’ve got an Android phone

 

Once your Glass updates to XE20.1 you’ll be ready to go. All the contacts you previously listed in MyGlass will automatically be starred in Google Contacts. Just go to the People app on your phone and you can edit and star contacts right there.

 

If you’ve got an iPhone

 

To access all your iPhone contacts on Glass, you’ll have to follow a couple quick steps, but don’t worry, we’ve got you covered:

 

1.   Select Contacts from the sidebar of the MyGlass app and click through the contacts setup screens. (There are only a couple.)

 

2.   When you get to the Import contacts screen, select Allow on the pop up asking permission for MyGlass to access your phone’s address book.

 

IMG_2443.jpg

 

3.   The next screen to pop up will show you how to keep your phone’s contacts synced with your Google Account. That way, when you add someone new to your phone’s address book or edit someone’s info, it will update on Glass too.

 

4.   Now that you’re all synced up, you can access and star your contacts through your MyGlass app. Just click the star to the right of their name.

 

Once you’re all set up, your contacts on Glass will update whenever you edit someone on your phone’s address book or add a new contact. So next time you make a new friend and add their number to your phone, you’ll be able to find them on Glass too.



Now you’re all set!


 

by Level 3 Dustin Y on ‎08-23-2014 07:47 AM
When is the update pushing? I have not received it yet....
by Level 2 Carlos M on ‎08-24-2014 08:55 AM

Excellent notice, now I have an solution for this problem.

Greetings.

 

CM

by Level 2 Carlos M on ‎08-24-2014 02:51 PM

Excuseme, I have a problem, because my Glass has a version XE19.1, and I don´t know to update XE20.1. Could you help me?

 

What can I do for update?

 

Thanks for answer.

 

Carlos Merino

by Level 3 Dustin Y on ‎08-25-2014 06:40 PM
Soo anyone going to answer our post???
by Level 8 Kata R on ‎08-26-2014 09:41 AM

still waiting for the update on both App and GLASS

by Level 8 Blake N on ‎08-26-2014 02:17 PM

To those with the recent questions about the updates of Glass. 

To update Glass plug in the device to charge; and make sure you are connected over WIFI. 
Make sure you are not using Glass as this may prevent the device from updating. 

Please be aware that the updates may take a couple of weeks to get pushed out. It seems there has been a few people recieving the update today so looks like the rollout has picked up again.

by Level 4 Avery M on ‎08-26-2014 07:50 PM
Got it tonight. Just did a factory reset but it feels a bit sluggish. I'll let it sit and play with it in the AM.
by Level 8 Garner M on ‎08-26-2014 10:17 PM

Great addition to Google Glass' feature list.  This is very helpful as I have more people I speak to on a daily basis than just the 10 that was allowed in the Glass app.  Thanks for the upgrade.

 

P.S. Can we expect Google video hangouts to be coming back soon?

by Level 4 Papa S on ‎08-27-2014 07:08 AM

XE20.1 was waiting for me this AM :smileyhappy: - all contacts on Glass there as advertised - sweet! 20.1 humming along great so far - will hammer it today & see how it holds :smileywink:

 

https://plus.google.com/105836802005794287138/posts/aWiPTqmm2AH

by Level 3 Sanford D ‎08-27-2014 08:37 AM - edited ‎09-16-2014 03:43 AM

GLASS NOT SEEING CONTACTS

Ummmm - sorry to be kind of a killjoy but I can not see ANY of my Contacts.

 

I am (unfortunately) a product of 15 years of online email services and have over 10K contacts in my Contacts section.  I have been using my Nexus 5 for some time and right now, I already had ten Starred Contacts in my home dialer.

 

When the update first occurred, I could see some people that I had recently called when I attempted to Send a Message To - but the Sending Message app got stuck and would not ask me to speak my message.  SO I had to quit.

 

So, following other people's suggestions, I did a factory reset on the Glass.  Once I reset up the Glass, I have not been able to see any of my contacts - neither my Starred nor the entire list of Contacts I have.

 

I have attempted to use this in Make a Call To, Send a Message To and Share With - and they all say to go to google.com/contacts and set up - which I did and still no joy.

 

UPDATE #1: I have been on the phone with Glass Support three times this afternoon and the problem seems to potentially be the fact that I am using a third party SMS app (I use helloSMS since I dislike the bloated, slow Hangouts app).  But even when I switched to the Hangouts app as my default SMS app, the contacts do not connect.

 

I have restarted the phone, restarted the Glass and even uninstalled and reinstalled MyGlass as well.  And there is no way to remove the People app (as the Glass Support keeps suggesting I do to refresh the status of the phone) and do not install Contact+ or something other than using the People app that comes with Android.

 

So, no joy with getting the contacts on my Glass, now switched off one of my favorite apps, and spent way too much time on this.

 

UPDATE #2: Looks like the array keeping the Contacts on my Glass could not handle the 10K contacts I have in my account.  So, while I do not have confirmation of the mechanics of the correction, it now is working.

 

See the discussion on this thread: https://www.glass-community.com/t5/Everything-Else/XE20-1-Accessing-Contacts-from-People-app-not-hap...

 

TEEEECCCCHHHHH  SSSSSUUUUPPPPOOOORRRRTTTTT!

 

SSSSEEEECCCCOOOONNNDDD  LLLEEEVVVEEELLL  TEEEECCCCHHHHH  SSSSSUUUUPPPPOOOORRRRTTTTT! 

 

TTTTTTTHHHHHHHAAAAAAANNNNNNNKKKKKKSSSSSSS      LLLLLLAAAAAALLLLLLLAAAAAAA!!!!!

 

Tech Support!!!

by Level 3 Jan B on ‎08-30-2014 04:02 AM

Good news: all contacts from iPhone show up on myglass after import and on Glass for sending and calling.

 

Bad news: using the mobile apps, I don't see how to get anyone from these general contacts into my circles via gmail or google+, if not already a google+ participant. On my iPad, I can't even acces the regular Gmail web page where I can drag and drop, keep getting forced to mobile apps.

 

Lacking a PC, how to do?

 

email to google guides just got me links to info that I had already read and found unhelpful.

by Level 3 Jordan E on ‎08-30-2014 11:58 AM

This product was advertised as a "hands-free device" and is now become a very hands-on device. I happen to be a quadriplegic and I am unable to tap the side of Glass. Do I now have to remove my Google hangouts, Google plus, and every e-mail address from my contacts in order to just send text messages and make phone calls?

by Level 6 David P on ‎08-31-2014 05:30 PM

What if we don't want all of those contacts on our Glass? I have way too many for them to really be useful on my Glass and it's harder to find the ones I actually want. Howdo I pick just the ones I want?

by Glass Guide Tanner D ‎09-02-2014 12:44 PM - edited ‎09-02-2014 01:18 PM

@Gamer L 

 

If you're using an Android phone, the MyGlass app will display a message in your notification tray when your battery reaches 20% of remaining charge. You can check out more about this here in our release notes. 

 

If you'd like to see more functionality around this, feel free to stop by the Wishlist for Glass and add a request. 

 

@Black M 

 

No updates to share right now, but feel free to stop by the Wishlist for Glass and a kudo to this request. 

 

@rafael p 

 

To see the import contacts wizard again, uninstall and reinstall the MyGlass app on your iOS device. When you launch it again, it should display the wizard to help you get your contacts imported. 

 

@Ruben Christiaan v 

 

The issue with MediaRecorder has been resolved with the update to XE20.1. You can check out the update to this issue here.

 

@Peter B 

 

Glass downloads and installs updates automatically. When there is a new release, we will roll it out in waves. Once we make an announcement, just amke sure Glass is pluged in to charge and has a data connection to download and install the update. You can check out more about Glass updates here. (If you're a developer, we also post the latest XE update images on our developer site here.)

 

@mal c 

 

You'll want to make sure your device has updated to XE20.1 by checking the Device info card in the Settings card bundle on your device or in the MyGlass app/site. When it comes to formatting for your contact numbers, you'll want to check your Google account contacts to ensure that you have the correct country selected for each contact. There is a small flag that will appear when you open a contact from with Gmail contacts. Make sure this matches the country that your contact's phone number belongs to. This should help get things back on track. It looks like our Guides have sent a few follow up emails. If you aren't seeing our messages, you might try checking your spam/junk folder or your promotions tab of your inbox. I'll have a Guide reach out again today. 

 

@Dustin Y 

@Carlos M 

@Kata R 

 

The XE20.1 update has been rolling out in waves over the past week. If you haven't received the update yet, check through this article to make sure your Glass is ready to receive the udpate. If you've had Glass plugged in to charge and still aren't seeing the update, please feel free to get in touch with a Guide directly. 

 

@Garner M 

 

No updates to share on Video Calls. If you haven't already, feel free to stop by the Wishlist for Glass and a kudo to this request, or create a new request of your own if you aren't finding one for the feature you'd like to see. 

 

 

 

 

by Glass Guide Tanner D on ‎09-02-2014 12:53 PM

@Sanford D 

 

Sorry this has been frustrating for you. We're continuing to look into your issue with the team. I spoke to Lala this morning and she is continuing to hunt this down for you. We'll be in touch via email shortly to keep working towards a resolution. 

 

@Jan B 

 

You might try installing Google Chrome on your iPad and selecting the options to 'Request desktop site' within the settings. This will allow you to view web pages in full format and hopefully make things easier to get your contacts added to circles.

 

@Jordan E 

 

Sorry if the changes have made things more complicated when it comes to sending messages, Jordan. You can create multiple entries in your Google account contacts for the same person, which may be a temporary solution. In this case, you might try duplicating the contacts you're wanting to send messages to, including only the mobile number and something like (cell) in parenthases to distinguish them. I'll bring this up with the team and share your feedback regarding the change in functionality. 

 

@David P 

 

You can 'star' up to 20 contacts that will appear near the top of your contacts list when you're sending messages on Glass. On your Android phone, you can use the People/contacts app to star these contacts, or you can sign into your Gmail account, go to Contacts, and 'star' them there as well. Recently used contacts will also show near the top of your list.

by Level 9 Lucretio P on ‎09-15-2014 07:32 PM

Bring back the video calling ability!

 

It worked well for me.

by Level 13 Robert V on ‎09-21-2014 02:53 PM

Increasing the voice contacts from 10 to 20 is great, but it is wrong to suggest that viewing all contacts on Glass is a new feature, since it was added over one year ago in XE 7.

 

XE 7 release notes

https://support.google.com/glass/answer/3214744?hl=en&ref_topic=3284656

 

"Make a call or send a message to anyone in your Google Contacts. Use the touchpad to make a call or send a message and then swipe through everyone in the My Contacts section of your contacts."

by Level 2 Wing Tat C on ‎10-11-2014 07:34 PM
I still didn't receive the update yet. Is this normal?
by Glass Guide Tanner D on ‎10-12-2014 11:44 AM

@Wing Tat C 

 

Sorry to hear you're not seeing the update. Have you tried plugging Glass in to charge for a few hours, while connected to a Wi-Fi network? 

 

If you've already tried this and you still aren't seeing the update, you might try backing up all your pictures/videos and perform a factory reset on Glass. Once you sign back in, plug Glass in again and allow it to charge while connected to Wi-Fi for a few hours. This should help you receive the latest XE release.

 

Still running into the issue? Feel free to give us a call and chat with a Glass Guide directly. They'll be able to offer direct assistance to get things back up and running. 

by Level 2 Wing Tat C on ‎10-13-2014 06:45 PM

I guess that I have to give you a call. I still can't receive the update yet...

by Level 3 Tanner D on ‎10-14-2014 10:57 AM

We're definitely here to help, Wing.

 

Feel free to call us whenever is most convenient for you and a Guide will help get you back on track. :smileyhappy:

by Level 9 Lucretio P on ‎11-02-2014 04:32 PM

one of my favorite updates